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Complaints Procedure

The College wants to know if you are unhappy about any aspect of your educational experience at CLC and has procedures for you to use to raise issues when necessary.  It is the policy of the College to resolve as quickly and fairly as possible any grievance a student may have, as an individual, about treatment by any staff member of the College.

In the case of any cause for complaint, as a first step, you should seek to resolve it with your course tutor. In many cases, that person will be the best to respond to the complaint.  However, if the grievance cannot be resolved by this informal approach then you have the right to use the formal procedure.

The Student Complaints Procedure complements the process by which students may make representations against academic decisions.  Its scope is therefore restricted to:

  • Complaints about your educational experience at the College including relationships with the administration or any services such as accommodation, catering, Library Services, IT Services, etc.
  • Complaints about discrimination by the College on the grounds of gender, race, faith, disability or sexual orientation

We would advise you to contact the Student Services Centre for help if you are thinking of making a complaint.

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